Check out our most frequently asked questions here.
If you still need help, please contact us at!


When will my order ship?

UAE orders: 1 to 3 business days

Bahrain, Oman, Qatar Saudi Arabia: 2 to 7 business days

Note: If your order was placed on a weekend, expect your order to arrive during the weekdays as we currently do not ship during the weekend.

How long does shipping take?

UAE orders: 1 to 2 business days

Bahrain, Oman, Qatar Saudi Arabia: 2 to 3 business days

Note: sometimes shipping may take a little longer due to unforeseen circumstances by the courier. However, we always make sure to inform customers ahead of time if there's any delay.

Do you offer free shipping?

Within the UAE: FREE with no minimum order.

Oman, Bahrain, Qatar, Saudi Arabia: FREE when order value is AED700 or more.


What is your Refund Policy?

The original purchaser of a Teami product (from are entitled to a refund in the following situations:

1. If the product has a manufacturing defect.

2. The defect is recurring, even after the product has been replaced

What is your Return Policy?

Teami must be informed and receive the returned product within seven days of purchase; no returns will be accepted after this period;

The original purchaser must provide the receipt or invoice as received when the order was placed directly from Teami; and, the product must be unopened and unused. In addition, if the product is damaged or an item is missing, a picture of the product must be provided at the time of delivery.

When will I receive my Refund?

You will receive your refund within 2 to 10 business days.

Refund may take longer depending on your bank. We recommend to reach out to your bank first if you haven't received your refund.


Are your wellness powders all natural?

All of our wellness powders are 100% free of artificial ingredients, chemicals, and additives!

Do your wellness powders contain caffeine?

Our Greens Superfood Powder has Matcha in it which contains all-natural, plant based caffeine! The rest of our wellness powders are caffeine-free!

Are your wellness powders safe for pregnancy and breastfeeding?

Our Wellness powders do not contain any harmful ingredients and should be totally safe but we always recommend checking with your doctor first to make sure it is the best for you and your baby!

How can I take wellness powders?

It’s super easy! Here is a step by step on how to make your wellness powder:

•  Get a glass of water or your drink of choice to mix your wellness powder with. Some of our favorites are plant-based milk, juice, or smoothies!

• Mix one scoop of your wellness powder into your drink and mix! And now you are ready to enjoy your wellness drink!

NoteRestore must be mixed with hot water only!


Do any of the tea blends contain caffeine?

Yes, most of our plants contain a small amount of all-natural plant based caffeine! If you are looking for a caffeine-free blend I would recommend our Relax or Nursing tea, they both contain 0mg of caffeine!

Are your tea blends all-natural?

Yes! All of our tea blends are 100% all-natural and contain no artificial additives or flavors!

How do I make loose leaf tea?

It’s super easy! Just add a teaspoon of tea into your tumbler or infuser, add hot water, and you’re done! You can steep your teas for as long or little as you like, we just recommend steeping the Colon tea for 1-3 minutes your first time!

Are all your tea blends safe for pregnancy and breastfeeding?

First of all, congrats on your little bundle of love! When you are pregnant or breastfeeding your body is going through some major changes and no two women are the same. These tea blends are considered safe while pregnant, but you should always consult with your doctor regarding the ingredients to ensure it is approved for you:

 - Teami Skinny, Teami Relax, Teami Energy, Teami Bloom, Teami Boost and Teami Refresh

If you are breastfeeding:

- Teami Skinny, Teami Relax, Teami Energy, Teami Bloom, Teami Refresh, Teami Boost and Teami Nursing

P.S. if you are interested in any of our other tea blends, just show the ingredients from the website to your doctor and get their approval!


Do you really only use natural ingredients?

Yep! We are passionate about using only clean, natural ingredients that we trust to put on our own skin. We blend natural herbs, clays, salts, sugars, oils and butters to make our tea infused skincare products perfect for you. :)

What is your skincare made without?

Our tea infused skincare products are 100% Natural and are:

-Paraben Free

-Sulfate Free

-Alcohol Free

-Cruelty Free

-Gluten Free

-Propylene Glycol Free

What's the best skincare routine or what should I apply first?

Great question! You apply skincare products from thin to thick! Here is how it goes: 

1. Cleanser/Exfoliator

2. Toner

3. Serum

4. Moisturizer

5. Facial Oil

Is your skincare for all skin types?

Yes! We created our skincare to be effective and beneficial for normal, dry, oily, sensitive and combination skin!

By using natural and nonabrasive ingredients we are able to create products that truly fit for every skin type! If you want to read reviews from specific skin types, just go to the product you are interested in, head to the review section and filter by your skin type!